Key Holding Service
If you are not home during the day and are booking a regular service with us, then please consider our complimentary key-holding service. We can retain a set of keys (please ensure they work) which enables us to have access to your pets whenever a service is requested.
The benefit to the key-holding service is that if you are running late or have an emergency, you can call us and we can visit your pets to check on them for you. If you misplace or lose your own keys, just call and we will be there as soon as possible* (or you can pick your keys up from us).
We are DBS checked (previously known as CRB) and store keys in a locked key safe so that they remain secure. We are fully insured and include key holding insurance in our business policy so any loss of keys or replacement locks are covered. Keys are labelled with a unique identifier which does not connect them to your personal information. If you have an alarm, we will keep the access code seperately from both the keys and your personal details to ensure the highest level of security.
If you prefer not to take advantage of our key holding service, key collection is complimentary on your first booking. We will collect a set of keys from you at the time of your consultation, and return them to you after the service. Future collections are charged at £8.00, and keys will be left with you at the end of the service period (we will agree a method for leaving keys at the time of booking). You are also welcome to deliver keys to us before each service period if this is your preference.
*Please note that key drop off is a chargeable service - see our price list for details.
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