Dog Home Boarding FAQs
Are all dogs suitable for home boarding?
Unfortunately, not all dogs are suited to home boarding.
Our home boarding service is only suitable for friendly, family pets. We are happy to accept all breeds as long as they are well behaved, non-destructive, non-aggressive and have a calm and gentle nature.
Examples of poor behaviour are outbreaks of aggression, chewing, marking in the house, excessive barking, strong pulling on the lead, or jumping up at strangers when out walking.
It is also important that boarding dogs are able to be left alone for short periods of time in the event of an emergency. It may be sometimes necessary to leave your dog, and dogs that bark when left alone are not suited to our service.
More specifically to our business, your dog needs to be happy in the company of our dogs for the duration of the stay. It is particularly important that all dogs meet up for an introduction period prior to booking confirmation and see how they all get on.
If your dog has not stayed with us before, it is important that your dog has a short trial run with us to check that your dog is suited to our specific environment. Dogs must be crate trained to a basic standard as we use crates to transport dogs in our vehicle.
We recommend at least one overnight stay as a trial (2 days, 1 night), so that your dog has a chance to get over their initial excitement and settle into routine. A trial run will help your peace of mind, and will allow you to relax while you are on your trip.
If you are unsure about your dog's suitability, please Contact Us to discuss your dog's particular habits or needs and we will do our very best to help you place your dog.
Does my dog need to be vaccinated?
Yes. Your dog will be in contact with our dogs, other family dogs and the dogs that they meet whilst out on walks with us. For general wellbeing, it is important that your dog should always have its annual vaccinations to protect against infections and disease, and should also have Kennel Cough vaccination which has to be requested in most veterinary practices. Titer testing results are accepted for Distepmer, Parvovirus and Hepatitis, however vaccinations for Leptospirosis and Parainfluenza (Kennel Cough) are required annually.
A current vaccination certificate must be shown to us before dropping your dog off for an overnight stay.
Does my dog need to be wormed and treated for flea prevention?
Yes, for the same reasons that vaccinations are important. Your dog will be in contact with our dogs, other family dogs and the dogs that they meet whilst out on walks with us.
It is your responsibility to ensure your pet is free of fleas. If fleas are present, we shall treat your pet and charge you for any expense incurred on your return. In addition to the treatment for your pet, the expenses may also include the process of removing fleas from our home.
Do you take dogs with special needs?
Puppies under 12 months are more than welcome as long as they are reasonably house trained and crate trained (we understand that puppies go through forgetful stages during development). If puppies are not yet able to be left alone in the house, we can make arrangements for someone to be with your puppy continually, but this will incur an additional daily fee (£5 per day) in addition to the standard puppy rate.
Senior dogs are welcome. We understand that senior dogs can have limitations and special needs and we will do our best to help accommodate your dog in any way possible. We have a senior dog ourselves and are happy to offer separate space to youngsters and seniors where it is needed.
Unneutered adults are not always suitable for home boarding, but will be considered on a case-by-case basis. We have several unneutered boys and girls in our client list, however there are some additional considerations. We are not able to accept un-neutered bitches whilst in season, and in the event that they come into season unexpectedly we will need an emergency contact to come and pick them up while you are away. We cannot accept unneutered dogs or bitches that mark in the house.
Dogs on medication
We are happy to board dogs on medication. Please ensure that you provide enough medicine for the duration of your dog’s stay (plus a little extra in case you are delayed). If you use a special technique to administer medicine, please discuss this with us in advance of your dog's stay.
Does my dog need to be insured?
We prefer that dogs are insured, however this is not mandatory. Please note that it is your responsibility to settle or reimburse charges for any treatment or veterinary care on your return.
What will I need to provide for my dog?
It is important that you bring your dog's vaccination card (or letter of vaccination confirmation) with them for the stay and we also need information on your dog's brand of wormer and flea treatment (and when they were last administered) .
For visits longer than 2 nights, you may also wish to call your vet and let them know that your dog is staying with a licensed boarder. This means that if we need to call the vet, they will be authorised to discuss your dog with us.
Pack all the things that you would supply you were leaving your dog with a friend or neighbour. Key items are: food, treats, a clean bed and blanket, leads and harnesses, a coat, a toy - and anything else to make your dog’s stay comfortable and familiar.
We do not walk dogs on extending / retractable leads, so please make sure that you provide a regular lead.
Please note that we often have to do some back to basics training with your dog, as our rules and routines may be a little different to yours at home - so please make sure that you pack training reward treats (small, moist and preferably sugar-free).
Special dietary needs are not a problem. There is a freezer available should you wish to bring frozen food or raw meat for your dog's stay.
We suggest that you provide instructions on what food or medication should be given and when, and talk this through with us at the introductory meeting or at drop off. We can provide a holiday checklist for your dog to help you.
We are happy to purchase or provide anything that you might have forgotten, but please remember to reimburse us when you collect your dog.
My dog usually sleeps on my bed - will you allow my dog to do this?
Unfortunately this is not acceptable as there are resident dogs in the house and this is where they sleep, but we can always find an alternative solution that suits your dog. We are happy for a dog to sleep upstairs if it makes them feel more settled - we have a designated room just opposite ours meaning that guests can sleep just a couple of metres away.
Remember: Your dog sleeps on your bed because it smells of you. They may not want to sleep in our bedrooms as they smell of our dogs and us!
Does the time that I leave or collect my dog affect the cost?
Basically, no. Dog Home Boarding is charged per day and a day begins at 8:00am.
For example, a booking that starts on the 20th and ends on the 27th is considered 8 days. There is no charge for the last day if you collect your dog between 7:00am and 8:00am.
The minimum charge for Home Boarding is the price for 2 days.
Latest pick up in the evening is 8:00pm. If you are arriving home later than 8:00pm and do not wish to wait until the following day, please make arrangements for a friend or family member to collect your dog on your behalf.
Group walks take place during the morning which means that there are limited periods when you can drop your dog off. Preferred drop off times are 8:00am-9:00am or 1:00pm-4:00pm.
What happens if I decide to collect my dog early?
If you return from your trip early and decide to collect your dog before the due date - there is no refund of payment. Please contact us to agree a new date and / or time of collection.
What happens if my dog is unwell while I am away?
If your dog becomes unwell whilst you are away, we will contact to discuss your dog’s condition. Your dog will be taken to your veterinary practice for treatment - providing it is local to our location. If your dog’s veterinary practice is too far, we will take them to a local practice of our choice. We will keep you updated on your dog’s progress as often as you require.
If we are unable to contact you we will use reasonable judgement about the situation, in the same way as we would for our own dog, but we can only do this if you have told your vet who we are so that they will allow us to step in temporarily. Please note that it is your responsibility to settle or reimburse charges for any treatment or veterinary care when you collect your dog.
What happens there are problems with my dog while I am away?
We understand that dogs can behave differently when they are away from you and your home, and even the best behaved dogs can have a bad day! We will do everything reasonably practicable to manage any situations that arise.
There are some situations however, that require extra measures, and in such circumstances we will contact you or your emergency contact to talk about the problem. Worst case scenario we will ask your emergency contact to collect your dog on your behalf. If they cannot take care of our dog we will help them to place your dog in kennels until your return.
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